Mark Dove Counselling Privacy Policy
Effective date: 17th June 2026
Last updated: 17th June 2026
1. Introduction
Mark Dove Counselling (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website [insert website address] or use our services.
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who we are
The data controller responsible for your personal data is:
Mark Dove
Address: 2 Baynes Way, Embsay, Skipton, North Yorkshire, BD23 6NG
Email: mark@markdovetherapy.co.uk
Telephone: 07885-740880
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
3. Information we collect
We may collect and process the following types of personal information:
Information you provide directly
This may include:
- Name
- Contact details (such as email address and telephone number)
- Information submitted through website forms
- Information provided when making enquiries or requesting services
- Any other information you choose to provide
Information collected automatically
When you visit our website, we may collect technical information such as:
- IP address
- Browser type and version
- Device information
- Website usage information
- Cookies and similar technologies (where applicable)
4. How we use your personal data
We use your personal information for purposes including:
- Responding to enquiries
- Providing requested services
- Managing appointments, bookings or communications
- Maintaining records
- Improving our website and services
- Meeting legal and regulatory obligations
- Protecting our legitimate interests and those of our users
We will only use your personal information where we have a lawful basis to do so.
5. Lawful basis for processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Consent
Where you have given clear consent for us to process your information.
Contract
Where processing is necessary to provide a service or fulfil an agreement with you.
Legal obligation
Where we must process information to comply with a legal requirement.
Legitimate interests
Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.
6. Special category data
Some information may be considered “special category data” under UK GDPR, such as health information, information about beliefs, or other sensitive personal information.
Where we process special category data, we will ensure that we have an appropriate lawful basis and additional safeguards in place.
7. Sharing your information
We do not sell, rent or trade your personal information.
We may share information with trusted third parties where necessary, including:
- Website hosting providers
- IT and security providers
- Payment providers (where applicable)
- Professional advisers
- Regulators or authorities where required by law
Any third parties who process personal data on our behalf are required to handle your information securely and in accordance with data protection law.
8. How we keep your information secure
We take appropriate technical and organisational measures to protect your personal information from:
- Loss
- Misuse
- Unauthorised access
- Alteration
- Disclosure
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. How long we keep your information
We will only retain your personal information for as long as necessary for the purposes it was collected for, including meeting legal, accounting or reporting requirements.
When information is no longer required, it will be securely deleted or anonymised.
10. Your data protection rights
Under UK data protection law, you may have rights including:
- The right to access – request a copy of your personal data
- The right to rectification – request correction of inaccurate information
- The right to erasure – request deletion of your information in certain circumstances
- The right to restrict processing – ask us to limit how we use your information
- The right to object – object to certain types of processing
- The right to data portability – request transfer of your information where applicable
- Rights relating to automated decision-making and profiling (where applicable)
To exercise any of these rights, please contact us using the details above.
We may need to verify your identity before responding to your request.
11. Cookies
The website operated by Mark Dove Counselling uses cookies to improve user experience, enhance website functionality, and support the effective operation of the website.
Cookies are small text files that are placed on a user’s device when they visit a website. They enable the website to recognise a user’s device and remember certain information about their visit. Cookies may contain a unique identifier that allows the website to distinguish one browser from another, helping to provide a more efficient and personalised browsing experience.
Cookies allow Mark Dove Counselling to improve the performance and usability of this website by enabling certain features and helping us understand how visitors interact with the site. For example, cookies may allow preferences or information entered during a visit to be remembered, reducing the need for users to repeatedly provide the same information.
This website may use cookies for purposes including:
- ensuring the website operates correctly;
- improving website functionality and user experience;
- analysing website traffic and usage patterns; and
- supporting relevant content and communication features.
Certain cookies are necessary for the operation of this website and may be placed on your device without consent where permitted by law. For all other categories of cookies, your consent will be requested before they are placed on your device.
This website may use different categories of cookies, including cookies provided by third-party services that appear on or support the operation of this website. These third parties may collect information about your use of this website and may combine this information with other information you have provided to them or that they have collected through your use of their services.
Your cookie consent applies to the following website domain:
https://markdovetherapy.co.uk/
You can manage or withdraw your cookie preferences at any time through your browser settings or the cookie management options provided on this website.
12. Data protection complaints
We aim to handle personal information fairly, transparently and responsibly.
If you have a concern or complaint about how we have handled your personal data, please contact us:
Email: mark@markdovetherapy.co.uk
Address: 2 Baynes Way, Embsay, Skipton, North Yorkshire, BD23 6NG.
Please provide details of your concern, including any relevant information that may help us investigate.
We will acknowledge receipt of your complaint within 30 days and will aim to investigate and respond as promptly as possible.
If you remain dissatisfied with our response, or believe that your personal data has not been handled in accordance with data protection law, you have the right to raise a concern with the UK supervisory authority:
Information Commissioner’s Office (ICO)
Website: Information Commissioner’s Office
Telephone: 0303 123 1113
The ICO can investigate concerns about the way organisations handle personal information.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data.
Any updates will be published on this page with the revised effective date.
14. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Mark Dove Counselling
Email: mark@markdovetherapy.co.uk
Website: https://markdovetherapy.co.uk/